About Work Solutions

Quality & Performance System

Quality is central to everything we do at the HSA Group and all our offices are fully certified to the International Quality Management Standard ISO 9001:2000. The principles of meeting and exceeding our customer’s expectations and continual improvement are reflected in all areas of our business. Nationally standardised Quality Management Systems ensure we are able to provide nationally consistent, quality services to all our clients.


Our Quality and Performance System (QPS) provides a framework for translating vision and strategy into highly competitive, client-focussed professional services.

The QPS, together with our ISO Quality Certification, enables our business to:

Reinforce our corporate vision and objectives through the leadership and direction of key operational areas,
Deliver on sustainable and agreed strategies by identifying paths to highly competitive services,
Underpin the benefits of alignment through communication.


About Our People

Work Solutions is proud of the expertise, commitment, and professionalism of our people and the difference this makes to the businesses of our clients.
Our allied health professionals understand the issues affecting today's workplaces and work directly with customers in planning and implementing solutions.

Our national multidisciplinary team consists of:

physiotherapists
psychologists
rehabilitation consultants
occupational therapists
exercise physiologists
rehabilitation counsellors, and
OH&S consultants

Tim Nayton A/ Executive General ManagerRegional Manager SA
Genevieve Steed Regional Manager WA/NT
Derek Brand National Business Manager,Regional Manager Vic/Tas
Michael McIntoshRegional Manager NSW/ACT
Jo MyattRegional Manager Qld
Nichole PereiraNational Client Manager


News & Media

Work Solutions News

Date: 1/07/2006New Services: Job Capacity Assessments

As part of the Federal Government's 'Welfare to Work' initiative, Work Solutions Australia's consultants participate in the delivery and coordination of Job Capacity Assessments (JCA's). JCA's are comprehensive assessments of a person's ability to work. The assessments involve identification of barriers to employment and the subsequent identification of interventions which may assist the individual in overcoming these barriers. We are currently recruiting nationally to cater for growth in this area. Please click here for further information on Job Capacity Assessments

Media releases
All media releases can be found on the HSA Group News & Media Centre.
Media Enquiries
All media enquiries may be directed to the Corporate Affairs and Marketing office of the HSA Group.
Email: marketing@hsagroup.com.au
Tel: 1300 361 046

Publications

Work Solutions provides a range of FREE resources and publications on creating and maintaining healthier workplaces.

As the largest national provider of occupational health, rehabilitation and safety services the HSA Group also publishes information of interest to the entire sector in its Pulse newsletter.
View Work Solutions publications
Download the Pulse newsletter
View the HSA Group publications


Services
We know that with the right care and support the vast majority of people who suffer a work-related illness or injury make a successful return to their workplace.
To enhance outcomes for our clients, we:
develop our services around evidence-based research-this maximises success.
aim to get people back to work as quickly and safely as possible-delivering the best outcome for both the injured worker and workplace
provide 'true' early intervention-60% of our work is pre-claim-this has seen us deliver some of the best return to work and job placement statistics in Australia.
For information about the Work Solutions services available in each state see our services fact sheets


Job Capacity Assessments

The HSA Group, through Work Solutions and Health For Industry, is a major provider of Job Capacity Assessments, a new Australian Government program that started on 1 July 2006.
The program aims to assess a person's capacity to work and any barriers or impediments that prevent them from getting a job.
People undergoing an assessment will typically be claiming or receiving government benefit payments and be referred for assessment through Centrelink or a job network provider.
Our specially trained staff assess a person's work capacity, identify any barriers to work and connect them directly to employment or support services that suit their individual needs.
Job Capacity Account Services
A special account-the Job Capacity Account-has been set up by the government to fund services to help people referred for Job Capacity Assessments who have pre-vocational barriers such as medical conditions or personal factors.

The objective of Job Capacity Account services is to help these people overcome, manage or work around their pre-vocational barriers.

The HSA Group, through Work Solutions and Health For Industry, has developed and delivers four Job Capacity Account services:

Pain management: a comprehensive 8 week program tailored to assist clients in the management of pain. Also includes a physical conditioning program.

Anxiety: a comprehensive 8 week program focused on reducing anxiety and panic in a variety of settings. Provides clients with tools to combat anxiety resulting from phobic/panic/social/ traumatic/generalised anxiety.

Depression: a comprehensive 8 week program which addresses the reasons for depression and provides clients with an array of tools to manage and elevate their mood.

Counselling: an individually tailored counselling program suitable for a wide range of psychological concerns, including grief and loss and anger management.

Referral

To refer a person for Job Capacity Account services please complete our Job Capacity Account Referral form (pdf 100kb). You may fill it in on-line before printing.
Referral and fact sheets

The HSA Group has produced the following publications to assist our clients better understand how the Job Capacity Account Services work.

Job Capacity Account Services flyer (pdf 198kb) - contains a broad overview of the Job Capacity Account itself as well as brief information on each of our services and how to refer to the HSA Group

Pain Management Program Fact Sheet (pdf 31kb)

Anxiety Program Fact Sheet (pdf 40kb)

Depression Program Fact Sheet (pdf 42kb)

Counselling Program Fact Sheet (pdf 30kb)

Job Capacity Account charges (pdf 110kb)

An outline of the specific Work Solutions services available in each state can be seen on our State services fact sheets


Organisational Psychology Intervention

Our specialised interventions assist you manage your people by identifying and putting in place strategies to better manage issues,

such as:

absenteeism
workplace stress
conflict management, and
reduction of bullying and harassment.

These strategies, developed by our psychologists, deliver a number of benefits including:
measureable improvement in productivity and employee attendance
managers equipped with information to help prevent and manage psychological issues, and
reduces potential long term costs (productivity and compensation).
For information about the Work Solutions services available in each state see our services fact sheets

Job Placement & Re-deployment

With the right care and support the vast majority of people who suffer a work-related illness or injury make a successful return to their workplace.

However, for a significant minority, a return to their pre-injury workplace isn't possible. This can lead to people being caught in 'compensation limbo'-costing the community millions of dollars and leaving the unemployed worker at risk of developing psychological complications.
Job Placement and re-deployment programs help these injured workers find new jobs.
Work Solutions in South Australia recently developed and launched an innovative job placement program-Job Connect.

This saw us quickly establish ourselves as market leaders achieving a success rate of more than 50%, well above the market average of around 15%.

The success of Job Connect is derived from the completeness of the package-we are there from day one, we use a multi-disciplinary team, we establish clear goals aimed at real jobs, and we work in partnerships with the worker.

In some states, Work Solutions provides vocational rehabilitation services under the DEEWR framework. For more information, please see the following Information Pack to clients.For your information, presently we provide the service in SA and Victoria only.

For information about the Work Solutions services available in each state see our services fact sheets

Job Analysis & Worksite Assessment
Work Solutions occupational therapists and physiotherapists provide these services to determine if the physical and psychological demands of a job match the skills and attributes of a worker.

A job analysis measures the inherent demands of a particular job or task.
A worksite assessment determines the demands involved in a particular role and its suitability for an individual with an injury or disability.

Together these services:

allow employers to segment job tasks to better suit occupational demands
help minimise injuries, and
enhance staff retention and early return to work.
For information about the Work Solutions services available in each state see our services fact sheets